Is Troop Aid charity collection bag genuine?
If you receive a plastic charity bag like the one pictured through your letterbox you can be assured that you are helping to support Troop Aid Charity via clothing recycling scheme.
Is Boot Out Breast Cancer charity bag genuine?
If you receive a plastic charity bag like the one pictured through your letterbox you can be assured that you are helping to support Boot Out Breast Cancer Charity via clothing recycling scheme.
I don’t want to receive charity bags, what should I do?
Due to changes in the Code of Fundraising Practice, you’re now entitled to inform us that you don’t want to receive our bags (though of course we hope you won’t!) Simply get in touch by phone or email or using our contact form and we’ll make sure that we don’t deliver any bags to your address.
Is your bag recyclable?
Yes, all our bags are made from HDPE (high-density polyethylene), which is one of the most commonly recycled plastics around the world.
I can’t donate this time, what should I do with the bag?
If you can’t give us anything this time, but would like to do so in future, please just hang on to the unused bag and pop it into the new one (along with your pre-loved items) next time we visit. You’ll usually only have to wait 5 or 6 weeks. If you’re not planning to donate [...]
Do you collect bags from my location on the same day every week?
No, we’ll only be collecting from your address once – and that collection will be on the day stated on your bag. So, for example, if you receive your bag on a Monday and the bag indicates that collection will be on a Thursday, that means we’ll only be coming back 3 days later to pick [...]
How to check a charity registration number?
Here's how you can check that a charity is registered or find a charity's registration number: For charities based in England and Wales, search on the Charity Commission website. For charities based in Scotland, search the Office of the Scottish Charity Regulator website. House-to-house (kerbside collection) charitable collections, now more than ever, are an important source of [...]
My bag’s been collected by an unmarked vehicle, what should I do?
If you think you’ve witnessed a crime then it’s best to contact the police (with the vehicle number, if possible). Alternatively, contact the Your Donation office on 0330 380 0317 or get in touch by email or using our form.
I’m worried about leaving my bag outside, what should I do?
We work closely with the police to protect donations from theft and bogus collections. While there have been some negative stories, incidents tend to be isolated. So please do keep donating, our partner charities need you! If you’re really worried, why not get in touch with us on the day prior to collection, by phone or [...]
I’ve read about bogus collectors, how do I know you’re legitimate?
There are suspicious operators out there so it’s always best to be on guard. There are a few ways that you’re able to check our authenticity. First, all bags are distributed and collected by our branded Your Donation vans. Every collector has a certified identification card, which authorises them to collect on behalf of the charity [...]