Due to changes in the Code of Fundraising Practice, you’re now entitled to inform us that you don’t want to receive our bags (though of course we hope you won’t!) Simply get in touch by phone or email or using our contact form and we’ll make sure that we don’t deliver any bags to your address.
Yes, all our bags are made from HDPE (high-density polyethylene), which is one of the most commonly recycled plastics around the world.
If you can’t give us anything this time, but would like to do so in future, please just hang on to the unused bag and pop it into the new one (along with your pre-loved items) next time we visit. You’ll usually only have to wait 5 or 6 weeks. If you’re not planning to donate [...]
No, we’ll only be collecting from your address once – and that collection will be on the day stated on your bag. So, for example, if you receive your bag on a Monday and the bag indicates that collection will be on a Thursday, that means we’ll only be coming back 3 days later to pick [...]
We do our very best to collect every bag that’s left for us, but occasionally they’re missed. If that’s the case, please just call the number on the bag – or get in touch using our form – and we’ll arrange collection for another day.
We’d love to pick up more than one bag! Simply put any excess clothing in an additional bag and tie it to the original – or leave a note for us!
We generally visit an area every 5 to 6 weeks. After all, we don’t want to bombard you! If you’d like to know exactly when we’ll be back just get in touch.
The bags you receive will be clearly marked with the collection day. But, as a general rule, we collect 2 to 3 days after distribution.
Your dedicated Your Donation team will collect your bag any time from 8am to 5pm, so please get your bag out there first thing.
It’s really useful for us if we can see your bag clearly from the road, so please make sure it’s visible.