Frequently Asked Questions
We’d love to answer any question you have about us and the way we work. So if your question doesn’t appear here, please get in touch directly.
If you receive a plastic charity bag like the one pictured through your letterbox you can be assured that you are helping to support Troop Aid Charity via clothing recycling scheme.
If you receive a plastic charity bag like the one pictured through your letterbox you can be assured that you are helping to support Boot Out Breast Cancer Charity via clothing recycling scheme.
Due to changes in the Code of Fundraising Practice, you’re now entitled to inform us that you don’t want to receive our bags (though of course we hope you won’t!) Simply get in touch by phone or email or using our contact form and we’ll make sure that we don’t deliver any bags to your address.
Yes, all our bags are made from HDPE (high-density polyethylene), which is one of the most commonly recycled plastics around the world.
If you can’t give us anything this time, but would like to do so in future, please just hang on to the unused bag and pop it into the new one (along with your pre-loved items) next time we visit. You’ll usually only have to wait 5 or 6 weeks.
If you’re not planning to donate at all, you can recycle the bag or use it as a bin liner, but please remember to turn it inside out, so as not to confuse bin collectors.
No, we’ll only be collecting from your address once – and that collection will be on the day stated on your bag. So, for example, if you receive your bag on a Monday and the bag indicates that collection will be on a Thursday, that means we’ll only be coming back 3 days later to pick it up. But don’t worry if you’ve missed your collection date – simply get in touch on the number on your bag or using our contact form and we’ll come and grab it!
Here’s how you can check that a charity is registered or find a charity’s registration number:
- For charities based in England and Wales, search on the Charity Commission website.
- For charities based in Scotland, search the Office of the Scottish Charity Regulator website.
House-to-house (kerbside collection) charitable collections, now more than ever, are an important source of income for local and national UK charities.
If you think you’ve witnessed a crime then it’s best to contact the police (with the vehicle number, if possible).
Alternatively, contact the Your Donation office on 0330 380 0317 or get in touch by email or using our form.
We work closely with the police to protect donations from theft and bogus collections. While there have been some negative stories, incidents tend to be isolated. So please do keep donating, our partner charities need you! If you’re really worried, why not get in touch with us on the day prior to collection, by phone or email? That way, our driver can grab your bag from a pre-arranged area, behind a bin or hedge, for example – or even knock on your door to pick it up.
There are suspicious operators out there so it’s always best to be on guard. There are a few ways that you’re able to check our authenticity. First, all bags are distributed and collected by our branded Your Donation vans. Every collector has a certified identification card, which authorises them to collect on behalf of the charity concerned. Finally, a ‘Notifiable Solicitation Statement’ – which makes clear that we’re not authorised to take financial donations on behalf of the charity, and states the amount that the charity will receive – appears on all our bags.
Your dedicated driver will take them to the nearest Your Donation warehouse, where they’ll be checked, weighed and sorted, with all the details communicated in a comprehensive report to the designated charity. Then, they’ll be exported to Europe, Asia or Africa, finding new homes rather than ending up as landfill.
We give £100 per tonne of clothing collected to charities (the precise amount is pre-agreed contractually and is normally around 82%).
Absolutely not! When they partner with us, charities don’t need to invest any time or money.
We’re a clothes collection company with 10 years’ experience of door-to-door collections. In that time, we’ve raised over £1.4 million for our partner charities.
We do our very best to collect every bag that’s left for us, but occasionally they’re missed. If that’s the case, please just call the number on the bag – or get in touch using our form – and we’ll arrange collection for another day.
We’d love to pick up more than one bag! Simply put any excess clothing in an additional bag and tie it to the original – or leave a note for us!
We’d love all your clean adults and children’s clothes as well as shoes in pairs. Underwear and socks are very welcome, as are accessories like belts and handbags. We’re also keep to get our hands on your curtains and bedding (provided it’s in a good condition) as well as soft toys and perfumes.
It’s a no thank you to any soiled or dirty clothes. We’re also not able to take bric-a-brac, duvets, pillows, plastic toys or electrical items.
We generally visit an area every 5 to 6 weeks. After all, we don’t want to bombard you! If you’d like to know exactly when we’ll be back just get in touch.
The bags you receive will be clearly marked with the collection day. But, as a general rule, we collect 2 to 3 days after distribution.
Your dedicated Your Donation team will collect your bag any time from 8am to 5pm, so please get your bag out there first thing.
It’s really useful for us if we can see your bag clearly from the road, so please make sure it’s visible.