If you think you’ve witnessed a crime then it’s best to contact the police (with the vehicle number, if possible). Alternatively, contact the Your Donation office on 0330 380 0317 or get in touch by email or using our form.
We work closely with the police to protect donations from theft and bogus collections. While there have been some negative stories, incidents tend to be isolated. So please do keep donating, our partner charities need you! If you’re really worried, why not get in touch with us on the day prior to collection, by phone or [...]
There are suspicious operators out there so it’s always best to be on guard. There are a few ways that you’re able to check our authenticity. First, all bags are distributed and collected by our branded Your Donation vans. Every collector has a certified identification card, which authorises them to collect on behalf of the charity [...]